Recording a DROP, COLLECT or TIP

From Home, press one of the three buttons: Drop, Collect or Tip.

Drop skip

Leaving an empty skip at a customer's site. Nothing here is reported to Defra — it's just a record for your own use.

1. Search for and select the customer.
2. Confirm the vehicle.
3. Add photo (optional).
4. Tap Confirm drop.

Collect

Picking up a full skip or load from a customer. This captures everything needed for a waste transfer note.

1. Search for and select the customer (the address pre-fills; edit if needed).
2. Confirm the vehicle.
3. Add waste line for each type of waste — code, description, weight, container, and whether it contains hazardous material or POPs (persistent organic pollutants — chemicals that must be tracked separately even in small amounts).
4. If any waste line is hazardous, enter the consignment code if you have one, or choose a reason why not.
5. Add at least one photo under Photos of the load.
6. Tick the waste hierarchy confirmation.
7. Capture the driver signature (required).
8. Capture the customer signature (optional).
9. Tap Save collection.

Tip

Delivering a load to one of your own receiving sites. This is the step that creates a Defra submission, so get it right.

1. Choose the site.
2. Optionally link the linked collection it came from — this copies the waste lines across so you don't re-enter them.
3. Confirm the vehicle.
4. Check or edit each waste line's weight (the weighbridge weight overrides any estimate) and its disposal/recovery treatment code — or choose Not yet known if the weighbridge hasn't confirmed it yet (see The two-working-day deadline).
5. Add a photo under Photos of the load.
6. Capture the driver signature.
7. Tap Save tip.

Every save works the same whether or not the phone has signal — see What to do when there's no signal.