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Short answers for running Tipslip day to day, no jargon, written for the office and the yard, not for developers.
Getting started
Daily use
When something goes wrong
Compliance questions
Billing and account
When a submission is rejected
- A detail reached Defra in the wrong form
- A hazardous substance has no name against it
- A hazardous substance strength has to be above zero
- A licensed carrier needs no reason for having none
- A load arriving by road needs a vehicle registration
- A POPs strength has to be above zero
- A waste line has no description on it
- A waste line is missing its weight
- A weight has to be more than zero
- An extra job reference is only half filled in
- Containers are counted in whole numbers
- Defra could not read the arrival date and time
- Defra could not read the carrier email address
- Defra could not read the site's email address
- Defra doesn't know this load's tracking number
- Defra doesn't recognise that container type
- Defra doesn't recognise that hazard code
- Defra doesn't recognise that POPs code
- Defra doesn't recognise that recovery or disposal code
- Defra doesn't recognise your Defra API code
- Defra holds this load but sent no tracking number
- Defra needs the weight as a plain number
- Defra needs to know if a weight is estimated
- Defra reads a postcode with its space in
- Defra reads a site postcode as a UK one only
- Defra reads consignment note codes in set formats
- Defra takes a set list of hazard information sources
- Defra takes a set list of physical forms
- Defra takes a set list of ways waste travels
- Defra takes four reasons for a carrier with no licence
- Defra takes three reasons for a missing note code
- Defra turned this load away without saying why
- Defra wants a reason for a carrier with no licence
- Defra weighs in grams, kilograms or tonnes
- Defra would not accept this load
- Defra's service is busy, we'll try again
- Defra's service is down, we'll send the correction again
- Each waste line needs one to five waste codes
- EWC codes go to Defra as six digits and nothing else
- Hazardous waste needs its hazard codes
- Only a road load carries a vehicle registration
- POPs details sit on a line not marked as POPs
- POPs waste needs its POPs details
- Say whether a waste line is hazardous
- That EWC code isn't one Defra recognises
- The arrival date and time is missing
- The arrival time is later than now
- The broker licence isn't in a format Defra accepts
- The broker or dealer name is missing
- The carrier details are missing from this load
- The carrier licence isn't in a format Defra accepts
- The carrier name is missing
- The receiving site address is missing
- The receiving site details are missing
- The receiving site has no permit number on it
- The receiving site name is missing
- The site's permit number isn't in a format Defra accepts
- This load has no waste lines on it
- This load is close to its Defra deadline
- This load is still waiting to go to Defra
- This ticket is still on the driver's phone
- Tipslip's link to Defra needs attention
- Tipslip's link to Defra needs attention
- We could not confirm Defra saved this load
- We could not confirm Defra saved this load
- We couldn't reach Defra, we'll send the correction again
- We couldn't reach Defra, we'll try again
- We held this load back before it went to Defra
- We sent Defra a detail it doesn't hold
- Your Defra API code is missing
- Your Defra charge has lapsed
Still stuck? Email support@tipslip.co.uk.